Emotional Intelligence in the Workplace

© 2004 Patsi Krakoff, Psy. D., CBC

The concept of emotional intelligence became popular after the immense success of Daniel Goleman's book in 1995: Emotional Intelligence, Why it can matter more than IQ.

It was followed by a second best seller in 1998 by the same author, Working with Emotional Intelligence. The business community was rocked by the research which showed that up to 90 percent of one's performance effectiveness was due to emotional savvy rather than technological knowledge.

In the US, where IQ and SAT scores have dominated thinking on who is likely to succeed, the evidence is now clearer that people skills are far more important when it comes to the bottom-line.

Unlike IQ which is set and unchangeable from childhood on, emotional intelligence can be developed, and in fact, usually does improve with age and maturity. Utilizing the power and energy of one's emotions leads to high motivation, and increased capacity for problem-solving and decision-making.

Goleman defines emotional intelligence as the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

Important concepts covered in this article:

What is "EQ"
How do You Measure It?
Why Learning the Skills of Emotional Intelligence is Crucial
EQ in Organizations
Teaming, Group IQ and How it is Affected by EQ
EQ and the Bottom Line

(Please note: If you are an annual subscriber, you don’t need to use these order links; simply email us to indicate you wish to use this article as part of your regular subscription.)


Here is the order link for this article with full reprint rights. You can use this article as your own in your newsletters, ezines and marketing materials.

To purchase the full 2,000-word article (text-only) with reprint rights, $69 click HERE

If you want to have a custom-designed PDF or HTML newsletter with your company name, logo, photo, marketing message, and quality content, please email Patsi Krakoff, Psy.D. - and visit our newsletter formats page to see samples. Learn how we can take care of your newsletter tasks for you, saving time, money and your energy.

---

If you haven't signed up for the new Newsletter Nuggets on the home page, do so now. You will get weekly tips for writing and publishing a better newsletter. And, for every two new subscribers, a dollar and a book is donated to a child through the I AM Foundation.

Free teleseminar series, Wednesdays at 8:30 p.m. ET, Conversations with Experts, How to Build your Business off and online...

Questions? Call us or email

Patsi Krakoff, Psy. D. CBC

858-523-9833

Free Ezines & Blogs-

7 Lessons from Experts on How to Do an Ezine (free).

Coach Ezines Blog: Tips and tools for creating better ezines

BizBook Nuggets Blog: Notes and Quotes for busy folks.